Privacy policy

1. Introduction

Al Saeh Cargo Services L.L.C ("the Company", "we") respects the privacy of its website visitors and customers. This policy explains the types of personal data we collect on our site (alsaehcargo.com), how we use and protect it, and your rights over it.

2. Data we collect

• Contact data: name, email address, phone number, and the content of messages you send through contact forms.
• Shipping data: pickup and delivery addresses, cargo descriptions, and declared values when you request logistics services from Dubai.
• Technical data: IP address, browser type, and pages visited, used for security and analytics purposes.
• Operational form data: quote requests, shipping-cost calculator follow-ups, tracking status requests, and complaints — under the same use limits below.

3. How we use your data

• Responding to your inquiries and providing quotations from our Dubai team.
• Performing the requested shipping and customs-clearance services from the UAE.
• Complying with UAE and destination-country legal and customs requirements.
• Improving our website and services.

4. Cookies

Our site uses essential cookies to operate (such as language preference) and may use analytics cookies to understand visit patterns. You can disable cookies in your browser settings, though some site features may be affected.

5. Internal processing of contact data

When you submit a contact or quote form, your data is processed internally by the Dubai operations team to answer and route your request to the right desk. Processing may run through the company’s own secured internal systems for that purpose only. Your data is never sold to third parties nor used for external advertising.

6. Data sharing

We do not sell or rent your personal data. We may share the minimum necessary data with: air/ocean/land carriers to execute your shipment, customs authorities in the UAE or destination country where legally required, strategic partners when needed for a lane segment, and hosting/infrastructure providers under confidentiality agreements.

7. Data retention & security

We retain contact messages and shipping data for as long as needed to provide the service and meet UAE legal obligations, then delete or anonymize them. We apply appropriate technical and organizational measures (HTTPS encryption, limited access rights) to protect your data from unauthorized access.

8. Your rights

You have the right to request access to, correction of, or deletion of your personal data by emailing info@alsaehcargo.com. We will respond within 30 days.

9. Changes to this policy

We may update this policy from time to time; the latest version will be posted on this page with its update date. Continued use of the site after posting constitutes acceptance of the updated version.

10. Contact us

For any privacy inquiry:

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